refund policy

Scope

• We provide physiotherapy services and sell physical goods. This policy applies only to physical goods. We do not offer refunds physiotherapy services.

Shipping & Quality

• In the event that we ship, we check all items before shipping to ensure quality.

Returns

• Should we have shipped an item, if your item arrives damaged, inspect it immediately.

• Contact us within 1 day of receiving it.

• Include photos of the damaged item, the shipping box, and your order number.

Resolution

• We will arrange a replacement with our suppliers.

• If we cannot replace the item, we will issue a refund for the damaged goods.

Important Information

• We do not accept returns if you change your mind or feel the item doesn’t meet your expectations.

• We provide detailed product info before purchase.

• If you need more details, talk to us or email us at info@greenpointphysio.co.za before you buy.

Refunds

• We only issue refunds for items damaged during shipping.

• If we cannot replace the item, we will process the refund.

• Processing times may vary.

Changes to This Refund Policy

We may update this Refund Policy from time to time.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at info@greenpointphysio.co.za.