New patients are required to complete and submit the confidential Patient Information & Consent Form before their first appointment.
A safe online link to the form is provided in the booking confirmation email.
The form is also available on the bookings page of our website for online completion and submission at any time.
Physiotherapy Sessions
Patients attending the practice for the first time are expected to arrive early to complete the necessary documentation before treatment can commence.
Physiotherapy sessions are approximately 45 minutes long, during this time a full evaluation will be performed, and treatment provided.
In the event of more complex cases, we may call on other members of the team for assistance to ensure that we provide the best care.
Other Services
Our other services include:
Exercise and Rehabilitation
Shockwave Therapy
Dry Needling
While it is not required for patients who book these services to be existing patients, we advise that you book a first consultation physiotherapy session first before booking any of our supplementary services.
Online Consultation with Mark
This service is available to existing patients only.
Sports Massage
This service is suitable for all patients.
No evaluation, physio treatment or physio advice during this session will be provided.
Home Visits
This service is available to existing patients only.
If you are a new patient, please book a first consultation at the practice.
Should a new patient book a home visit as a first appointment, the appointment will be cancelled and the patient will be requested to book a first consultation at the practice.
Notifications
Appointment notifications are sent out via email or text message in advance.
Should you not receive any notifications the day before your scheduled appointment, please contact the office to confirm the date and time of your appointment.
Fees And Payment Terms
We are contracted out of medical aid and charge Private Rates and not the rates as prescribed by the Department of Health’s Reference Price List (RPL) or Medical Aid Rates.
Patients are required to pay on the day of treatment via cash or card.
Should you make payment via EFT in advance, you are required to bring along your proof of payment (POP) on the day of treatment.
Please note that treatment will be suspended if your account is in arrears.
Patients with overdue accounts will be liable for Debt Recovery on an attorney and own client scale of costs.
Price increases are necessary and may occur from time to time.
Please request a receipt when paying cash.
Cancellations/Rescheduling/Late or Missed Appointments
To cancel or reschedule an appointment, we require at least 12 hours’ notice either telephonically, via email or WhatsApp.
If you reschedule within less than 12 hours’ notice, we charge a late cancellation fee of R450.00.
If you are late for your appointment but within the appointed time slot, you will only be treated for the remainder of the time and at the full cost.
If you miss your appointment entirely, and without prior notification, you will be liable for the full cost of the missed appointment.
If we need to cancel a scheduled appointment, we will either book you with another physiotherapist of your choice (availability dependent) or reschedule your appointment.
